What is your cancellation/refund policy?

What is your refund/cancellation policy? Please call or email at minimum 24 hours before your appointment time to cancel. As a small business it helps to have as much notice as possible in order to fill the appointment so we appreciate your understanding. Any no show or failure to reschedule in that time frame will result in a full service charge. You can call Skin By ASK at 518-713-4008, email us at andrew@skinbyask.com or cancel/reschedule online through Square Appointments. No refunds on services once rendered or products once opened. If you would like to return any product purchases you have 7 days from the date of purchase to return the product to Skin By ASK. Please email andrew@skinbyask.com for a return authorization as soon as possible and make sure the item is postmarked within 7 days of your purchase date. Products that are eligible for a return must be in saleable brand new, unopened condition and no damage to the original packaging. If the condition is not exactly how you purchased it we will not be able to accept a return. There is a 10% restocking fee for any product returns, which will be deducted from your refund and the buyer is responsible to pay for return shipping. Once we receive your return and examine the item condition we will process the return within 3 business days.

Is there anything I shouldn’t do before my facial?

Before your facial do not exfoliate the skin or use any harsh retinol products at least 3 days prior. Try to stay out of the sun. Men should shave at least 24 hours beforehand to avoid irritation.

What should I do post facial?

Post facial care is different for each client. Andrew will give you a customized prescription plan with all the products and recommendations you need to take care of your skin between appointments.

Is there any downtime with your treatments?

No downtime is associated with my facials. You will look fresh, hydrated and be glowing after your treatment. If you receive a Level 3 chemical peel then you will have about 5-7 days of downtime depending on your skin.

What types of services do you offer?

I offer hyper-customized facial treatments that incorporate my signature facial massage techniques, the best products by Biologique Recherche and innovative technology like oxygen therapy, microcurrent, ultrasound, microdermbrasion, LED light therapy, chemical peels and more. Every treatment I give is suited to my clients needs and differs depending on the clients skin. I don’t offer the typical facial menu with a long list of services because I really want clients to better understand their skin and why they are getting the treatment they are without a preconceived idea before coming in.

What products do you use and sell?

I use all Biologique Recherche products in my treatment room and sell the line as well. I also retail Environ Skincare and will be adding all my favorites to my e-commerce shop.

Do you take walk-ins or by appointment only?

I don’t take walk-ins currently. By appointment only – you can email, reach out on social media or book through my booking app Vagaro.

How frequently should I get a facial?